Shipping & Returns Policy

We ship items within 2 working days. Most items are delivered within 3-5 working days. We deliver pan India. Delivery for Delhi/Ncr is 1-2 business days.

• No Returns Policy

At Furry Forrest, we strive to provide the highest quality products for your pets. Due to the nature of our products and to ensure the health and safety of all pets, we do not accept returns on any items purchased from our store.

• Exchange Policy

While we do not accept returns, we do offer exchanges under certain conditions:

Eligibility for Exchange: If you receive a defective product or not as described, you may request an exchange within seven days of receiving your order. To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition that you received it.

• Exchange Process:

To initiate an exchange, please contact our customer service team at [Email Address] within seven days of receiving your order. Include your order number, a description of the issue, and any relevant photos.

Once your exchange request is approved, we will provide you with instructions on how to return the item to us.

After we receive and inspect the item, we will send you a replacement item or an item of equal value, depending on availability.
Shipping Costs: You will be responsible for paying your shipping costs for returning the item for exchange. Shipping costs are non-refundable. If the exchange is due to an error on our part (e.g., wrong or defective item), we will cover the cost of return shipping.

• Non-Exchangeable Items

Certain items are not eligible for exchange, including:

Sale items or items purchased with a discount code.
Personalized or customized products.

• Contact Information

If you have any questions about our Return & Exchange Policy, please reach out to our customer service team at:

Furry Forrest
Shop No. 270, Second Floor, Vardhman Plus City Mall, Sector 23, Dwarka, New Delhi, Delhi 110075

Contact@furryforrest.com

We appreciate your understanding and cooperation as we work to provide the best experience for both you and your pets.